Tronex - Terms & Conditions

Tronex is now a product brand within the MENDA division. Tronex here in after will be referred to as MENDA Tronex.

The prices on this web site supersede all previous prices and may change without notice. All prices are Net and are subject to the following terms:

SHIPPING CHARGES: All shipments are FOB FACTORY. Purchaser is therefore responsible for both shipping charges and damage to goods in transit. Note thatfreight charges are based on weight AND volume. Assembled items take up a greater shipping volume and are typically charged at a higher freight rate than items shipped flat. Purchaser must specify a freight carrier (if other than UPS) at time the order is placed. Desco Industries will prepay UPS shipments and the cost of freight will be added to each invoice unless otherwise specified. NOTE: Request to ship UPS 1st, 2nd, or 3rd day is a method of shipment and does not imply any expediting of order processing by Desco Industries. For non-UPS shipments, the order will be shipped freight collect or third-party billing at purchaser's option. Purchaser is responsible for and agrees to pay (1) charges disallowed or billed back to Desco Industries by third parties when purchaser has specified third party billing and (2) charges billed to Desco for corrections made by the carrier including address corrections. Some carriers may not be available to be used by Desco Industries. Purchaser will be notified if an alternate carrier is required.

MULTIPLE SHIPPING POINTS: Desco Industries Brand products are manufactured in various locations. Shipping points may vary and may change without prior notice. Desco Industries will not consolidate orders.

INSURING YOUR SHIPMENT: You are responsible for your shipment once it leaves the F.O.B. point. We recommend that you insure all shipments, especially those with fragile items such as electronic equipment. The cost to insure a UPS shipment is minimal. Call or eMail Customer Service for more information. The buyer is responsible for uninsured lost or damaged shipments.

PAYMENT TERMS: Payment may be made by credit card or with net 30 terms if an account has been previously established with DII. Credit cards will be charged on invoice/shipment date. Credit card payments accepted by DII after date of invoice are subject to a 5% service charge.

Bank Information for Payments Via Check

Desco Industries Inc.
P.O. Box 843896
Los Angeles, CA 90084-3896

Checks must be drawn on a US bank in US dollars.

Bank Information for Wire Transfer

Wells Fargo Bank
ABA# 121000248
Desco Industries Inc.
Swift Code WFBIUS6S
Acct# 4126285691

Please contact Accounting at (909) 627-8178 for any questions.

SPECIAL MANUFACTURED ITEMS are available on a per-order basis only.Contact Customer Service for applicable minimum quantity and order amount.First article approval is required. Actual quantity shipped and invoiced may be+/- 10%. Special manufactured items are not returnable for credit.

SHORT SHIPMENT & PRICING CLAIMS: All claims pertaining to invoices (including short shipments, pricing discrepancies, freight charges, etc.) must be made in writing within 15 days of the invoice date.Claims must include copy of original PO, PO number, invoice number, and invoice date. All claims must be approved by Desco Industries.

DAMAGE CLAIMS: Desco Industries will not issue credit or take responsibility for merchandise lost or damaged by the carrier, unless insurance is requested at the time of order. Such insurance is the responsibility of purchaser and will be included with freight cost on the invoice. Purchaser holds title to the goods once Desco Industries has delivered them to the carrier and is therefore responsible for settling all damage or loss claims with carriers. Desco Industries will assist purchaser in any reasonable manner to establish damage claims with common carriers.

ORDER CORRECTION NOTICE: Upon receipt of orders with incorrect pricing, Desco Industries will continue to process your order based on the most current published pricing and terms and conditions in the Price List. Desco Industries will process orders with pricing per the current Price List. Desco Industries will email a corrected order for the Distributor to update their system.

EXPEDITED ORDERS: Desco Industries does not offer any expedited or rush services on orders. All purchase orders are processed in the order they are received. Orders processed on any Desco Industries E-Commerce site go directly into Desco Industries queue and may be processed before written orders sent at the same time.

FORCE MAJEURE: Desco Industries shall not be liable for any delay in delivery or for non-delivery, in whole or in part, caused by the occurrence of any event beyond the reasonable control of Desco Industries. If such event occurs, Desco Industries may allocate production and deliveries among its customers.

NORMAL DELIVERY: Most orders ship from the factory within one week. An email confirmation will be sent to you with shipment dates, once your order has been processed. To obtain accurate inventory levels we suggest checking the website for current information.

BTO: (Built-To-Order) items inventory may be in stock. Actual quantity shipped and invoiced may be +/- 10%.Build-to-Order Items are covered by Limited Warranty for defects in material and labor only, and are not returnable.

WSL: (While Supplies Last) items are available ONLY while existing stock lasts and may be discontinued when stock is depleted

CANCELLING ORDERS: Requests to cancel orders must be approved by Desco Industries. A request for cancellation and the reason for the cancellation can be sent to Orders@TronexTools.com . No cancellation will be honored without an emailed response from Desco Industries.Orders invoiced prior to a cancellation request will be subjected to the terms for returned merchandise.

PARTIAL SHIPMENTS: Partial shipments will be made unless the order specifies that the order is to ship complete.

CREDIT HOLD: New distributor orders will not be accepted or entered into the queue if any invoices are past due. Promised deliveries for existing orders will be moved to the end of the queue if any invoices become past due. Past due amounts may be subject to late fees and/or additional service charges may be applied at DII's discretion.

RETURNS FOR CREDIT: All returns for credit will be issued at the discretion of MENDA Tronex. Returns for credit will include a 25% or $25 minimum restocking fee on all items and fees for re-packaging. A RMA must be obtained from MENDA Tronex, before any return for credit will be allowed.

GUARANTEE: We make every effort to see to it that our products are of the highest quality and meet all appropriate recognized industry standards. Since we cannot guarantee that all products are applicable to all situations and that the data we provide from many sources is reliable and accurate for all situations, our lawyers want you to know that ...All statements, technical data, and recommendations contain in are based upon tests we believe to be reliable. However, the accuracy or completeness thereof is not guaranteed. The proper and correct application of products and data is the responsibility of the user. The following is made in lieu of all warranties, expressed or implied:

Desco Industries' only obligation shall be to replace such quantity of the product proved to be defective. Desco Industries shall not be liable for any injury, loss, or damage, direct or consequential, arising out of the use of o the inability to use the product. Before using, users shall determine the suitability of the product for their intended use, and users assume all risk and liability whatsoever in connection therewith.

No statement or recommendation not contained herein shall have any force or effect unless embodied in a written agreement signed by authorized officers of Desco Industries, Inc.