Tronex is now a product brand within the MENDA division. Tronex here in after will be referred to as MENDA Tronex.
WE GUARANTEE YOU WILL BE SATISFIED WITH OUR PRODUCTS. We have always had a policy of replacement or refund if you are not satisfied. MENDA Tronex wants you to be satisfied with each product we produce. We make every effort to see to it that our products are of the highest quality and meet all appropriate recognized industry standards. Since we cannot guarantee that all products are applicable to all situations and that the data, we provide from many sources is reliable and accurate for all situations, our lawyers want you to know that ...
All statements, technical data, and recommendations contained herein are based upon tests we believe to be reliable. However, the accuracy or completeness thereof is not guaranteed. The proper and correct application of products and data is the responsibility of the user. The following is made in lieu of all warranties, expressed or implied:
MENDA Tronex’s only obligation shall be to replace such quantity of the product proved to be defective. MENDA Tronex shall not be liable for any injury, loss, or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, users shall determine the suitability of the product for their intended use, and users assume all risk and liability whatsoever in connection therewith. No statement or recommendation not contained herein shall have any force or effect unless embodied in a written agreement signed by authorized officers of Desco Industries, Inc.
Limited Warranty
MENDA Tronex expressly warrants that for a period of one (1) year from the date of purchase, MENDA Tronex products will be free of defects in material (parts) and workmanship (labor). Tools subjected to abnormal use, abuse, alteration, or use after the tool is significantly worn are not covered by this warranty. Within the warranty period, a unit will be tested, repaired or replaced at MENDA Tronex’s option, free of charge. Call our Customer Service Department at 909-627-2453 for a Return Material Authorization (RMA) and proper shipping instructions and address. Please include a copy of your original packing slip, invoice, or other proof of date of purchase. Any unit under warranty should be shipped prepaid to the MENDA Tronex factory. Warranty replacements will take approximately two weeks. If your unit is out of warranty, call our Customer Service Department at 909-627-2453 for a Return Material Authorization (RMA) and proper shipping instructions and address.
Reconditioning and Repairs
Our factory authorized resharpening and reconditioning services will keep the MENDA Tronex warranty intact. A request for these services can be submitted through our website here.
Warranty Exclusions
THE FOREGOING EXPRESS WARRANTY IS MADE IN LIEU OF ALL OTHER PRODUCT WARRANTIES, EXPRESSED AND IMPLIED, INCLUDING MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH ARE SPECIFICALLY DISCLAIMED. The express warranty will not apply to defects or damage due to accidents, neglect, misuse, alterations, operator error, or failure to properly maintain, clean or repair products.
Limit of Liability
Before using, users shall determine the suitability of the product for their intended use, and users assume all risk and liability whatsoever in connection therewith.
F.O.B. Point
Unless embodied in a written agreement signed by authorized officers of Desco Industries, Inc., the F.O.B. point for all products purchased from MENDA Tronex will be the F.O.B. factory.
OUT OF WARRANTY REPAIRS
Field repair or unauthorized tampering of MENDA Tronex brand products is not recommended and will nullify any and all warranties provided by DII. All MENDA Tronex items to be repaired must be returned to the location referenced by DII. MENDA will quote repair cost upon receipt and inspection of product. Repaired product will include a 30-day warranty specific to repair work performed and parts used. A Return Merchandise Authorization number (RMA#) must be obtained from MENDA Tronex for out of warranty repairs. A copy of the RMA must accompany the shipment. The RMA number must appear on the outside of returned cartons, and MENDA Tronex has the right to refuse all return shipments which do not bear the RMA number, or which are shipped freight collect. Customer is responsible for all freight and transportation charges.