Help Topics

My Account

At the top of any of our pages, locate the "Login/Register" links. Click on Register to create a new account. If you are an existing customer with a login ID already, please click Login
If you have ordered from our systems in the past, you have a customer number associated with your account.  You can locate this number on an invoice, or by contacting customer service at Service@TronexTools.com or by calling 707-426-2550
If you have ordered with us in the past, there is an account number associated with your account. This number can be obtained from a previous invoice by emailing us at Service@TronexTools.com or by contacting customer service at 707-426-2550.
Submit a tax exempt certificate after creating an account on the web site. You may access the form by clicking HERE.
Adding a Ship-To address can be done during the first page of the checkout process. Simply check Use new Ship-to Address: and enter your address below. You may also opt to use the same address as your Bill-to.

When your order is complete, this new address will show up in your existing Ship-To addresses.

To edit your addresses, use the topbar menu to navigate to My Account .

Under My Account click ViewShip-to Addresses . You will be presented with a list of your current shipping addresses, and clicking on an address will allow you to edit it.
No, an individual login and password are created upon registering on our site.  If you need help creating an account, please see "How do I create an account?" Your account number is necessary to utilize certain functions of our site including viewing order history and printing invoices.
You will need to be signed in to view your past purchases. If you need help creating an account, please see "How do I create an account? "

Click on My Account located on the topbar menu.

Find the Order Information heading, click Orders or use the Search by PO/Order/Invoice No. field
You will need to be signed in to check an invoice. If you need help creating an account, please see "How do I create an account? "

Click on My Account located on the topbar menu.

Find the Payment Information header, click on Invoices. From here you will be able to search for and view your past invoices.
Your customer number will give you access to past order history and invoices through your online account.
You will need to be signed in to update your company information.  If you need help creating an account, please see "How do I create an account?"

Click on My Account at the top of the homepage.

Find the Settings header, click on Company Information to edit your company's information

You will need to be signed in to update your personal information. If you need help creating an account, please see "How do I create an account? "

Click on My Account located on the top of the homepage.

Find the Settings header, click on Contact Information to edit your personal information.
Click on My Account located on the top of any page, find the Other Information heading and click on the Download USER Price List link.

Ordering

Please refer to the PAYMENT TERMS section of our Terms of Purchase.
Tronex sells their products on this website and through distributors. Click on the webpage "Distributors" to locate a distributor near you.
You will need to be signed in to view your orders. If you need help creating an account, please see "How do I create an account? "

Click on My Account located on the topbar menu.

Find the Order Information heading, click Orders or use the Search by PO/Order/Invoice No. fieldSelect the order you are looking for, and use the tracking number to track the package through the freight provider, or view the invoice you are looking for.
Desco Industries
File 54769
Los Angeles, CA 90074-4769

Checks must be drawn on a US bank in US dollars.
The quickest way to locate a part number is to plug it into the Search field , located at the top-left of the page.

You may search for part numbers or specific phrases matching the part's description.

You may also use an Advanced Search if you are signed in by navigating to Search
Certificates of Conformance to ESDSystems.com drawings and specifications will be included at no charge if requested when an order is placed. For electronics items that are calibrated to NIST traceable standards, Certification to NIST Calibration will be included with the item at no charge. For further calibration information click here.

Products

Class T cutters have edges made of tungsten carbide. The bodies of Class T cutters are made from carbon steel while only the edges are of the hard-but brittle-tungsten carbide material. Class T cutters have cutting edges with a hardness of over 80 on the Rockwell C scale.
Class W cutters are made from a tungsten alloy containing 12% tungsten, cobalt, vanadium, and chromium. These cutters are specially heat treated so that cutting edges have a hardness of 66-68 on the Rockwell C scale. W stands for “Wolfram”, the German word for tungsten. Tronex is the world’s only manufacturer of Class W cutters.
You may simply have abused the tool, that is, used it beyond its design capacity. But if you feel that it failed due to some defect in material or workmanship send it to Tronex for evaluation. Warranty defects with Tronex tools are rare. But if your tool is deemed to have failed due to some defect it will be replaced at no cost.
Tronex offers a reconditioning service for Tronex-brand cutters. This low-cost service involves disassembling the tool, blasting it clean, reassembling, resharpening, replacing springs & grips, and retesting. The result is an almost new tool. Reconditioning can sometimes be done two or three times before the cutting edge is worn away. Tronex also offers a low-cost resharpening service for cutter brands not made by Tronex.
This is a variable highly dependant upon the material cut. Generally speaking, a Tronex cutter can make several hundred thousands cuts before it becomes too dull to cut properly.
Carbon steel (with a high carbon content) is superior to stainless steel for making high performance cutting tools because the cutting edges can be made significantly harder. Cutting edges of Tronex carbon steel cutters have a hardness of 62-63 on the Rockwell C scale. Cutters made of stainless steel are rarely harder than in the 50’s. This difference in hardness makes a great difference in the number of cuts that can be made before the tool becomes dull. In addition, Tronex does make a line of stainless steel tools for highly specialized applications.
ESD stands for “electrostatic discharge”. Tronex grips contain an additive which disperses the buildup of an electrostatic charge. This is done to protect sensitive components on printed circuit boards from being damaged by an electrostatic discharge. Rub the handles of a Tronex cutter or pliers on a woolen sweater in a dry environment and they will not build any detectable charge.
The engineering department at Tronex has extensive experience in cutting unusual wire, leads and cable. We have many, many different samples of exotic wire on file with exact cutter model recommendations. Mail a small sample of the wire to Tronex for evaluation, test, and cutter model recommendation. There is no cost or obligation to purchase. The evaluation is usually done within a few days.
Keep your tools clean, dry and free of all moisture, particularly salt water including sweat. Apply a very thin coat of an oil or lubricant, such as WD-40. If, spots of rust appear on the tool they can be easily removed by rubbing with fine sandpaper, file, or other abrasive.
Unless your employer mandates the use of ergonomic tools this decision is really a matter of personal preference. Some users with particularly small hands prefer cutters and pliers in standard handle length. Some users also believe that tools with short handles give them more control. Other users like to be able to put all four fingers on the handle of long ergonomic tools because this is not easy to do with short handle tools. Tools with long ergonomic handles require less force to operate. So they can be less fatiguing to work with in repetitive tasks. Even some users with small hands become accustomed to working with long handled tools with practice and favor them. Tronex makes it easy for users to select tools with long ergonomic handles by offering this option with almost all of its models and by minimizing the added cost.
  1. Consider the material you wish to cut. If it is a soft, conductive wire or lead, select a Tronex cutter made of carbon steel and ignore the Tronex cutters for Fine Hard Wire.
  2. Consider the diameter of the wire or lead you wish to cut. Thick wire requires cutters with larger heads (greater cutting capacity). Very fine wire is best cut with more delicate cutters.
  3. Consider whether the access to the wire or lead is restricted or open. If access is restricted a cutter with full relief (low profile), a small cutter, a tip cutter, or an angulated cutter is best.
  4. Consider how flush the end of your wire or lead should look. If the end must be exceptionally flush select a Razor Flush ® cutter; if a slight pinch in the middle of the wire or lead is acceptable select a flush cutter; if a larger pinch in the middle of the wire or lead is OK select a semi-flush cutter.
These set screws prevent the cutting edges from overlapping when the cutter is operated. Also, the set screw prevents damage to the cutting edges when operated with excessive force thereby providing anti-dulling protection.
Generally speaking, Tronex cutters are not suited to cut memory wire. Memory wire (made from Nitinol or nickel titanium) is wire so hard that cutting it will leave a slight nick in the cutting edge of a Tronex cutter made from carbon steel. Tronex does make specialty cutters (Class W cutters and Class T cutters) designed to cut fine hard wire, such as memory wire or Nitinol. These cutters are used primarily for making medical devices like stents and guidewires.
Yes, Tronex cutters cut all of the four popular gauges of Soft Flex and similar braided beading wire. The most popular cutters for this service are the Tronex Model 7222 and 5222.

Resources

Click on the webpage "Limited Warranty" to locate Tronex's warranty.
MSDS Sheets can be found on any page in the footer section of the website by navigating to Technical Information, then clicking on MSDSs

All of our Technical Bulletins, Drawings and Sheets can also be found on this page.
Tronex does publish a detailed catalog in digital and print format. You can request a copy in either format by emailing: Service@TronexTools.com
Tronex is always open to considering adding new regional distributors for areas that are currently not well served. Send your inquiries by email to: Service@TronexTools.com.
We provide a web form that produces a printable NAFTA certificate.

It can be found on any page in the footer section of the website by navigating to Resources, and then clicking on NAFTA Certificate.

You will have to enter your company information first. Then you may add up to 3 part numbers at first; if you need more click Add as needed.

Click Verify to verify your part numbers.

Click Reset if you need reset the form.

Once all your part numbers are verified and your company information is entered, you may click Complete and submit the certificate. The printable certificate will contain 5 items per page, with page-breaks in pages as necessary. There is also a space near the bottom to enter the total number of pages.
At the moment we offer one ESD Coordinator Certification exam, accompanied by an array of training documents and materials.

The training section can be found in our left-hand menu by navigating to Resources .

Under Resources click on Online Training

Listed are the recommended documents and references, as well as two quizzesand answers. The bottom-most link brings you to the Coordinator exam.

The exam is made up of modules, each with 10-40 questions. Answers are presented in a random order. Once you have finished a module, the answers are given (not necessarily lettered as you answered them). Once you complete a module you will not be able to retake it unless it is reset by us ( Send an EMail if you need to retake).

Onceall modules receive a passing grade (70+) your exam will be completeand you will be able to print out a custom certificate of completion.
The Floor Care Calculator is a tool used for calculating floor care costs over a period of 12 months.
It can be found on any page in the footer section of our website by clicking on Resources, and then clicking on Floor Care Calculator.

To use the calculator, simply check off the products you wish to use on your floor using the left check boxes. Some products offer multiple brand options. Select from the available Application Periods. Finally enter a square footage amount and click Submit .

A detailed table will be produced from the items you selected. One of the best features to the calculator is the ability to deduce what quantity of each part number you will need to supply your flooring. You may click on part numbers to be brought to that part's page.
We provide a tool that can tell you what packaging products we have in your size.


It can be found in the left-hand menu by navigating to Resources .

Under Resources click on Tek Search

Enter your component's dimensions in inches, and choose to search corrugated handlers, plastek handlers or both. Click Submit and your results will be displayed, with the closest matches at the top of the page.

Returns

Please Send Us an E-mail containing your part number and serial number, or call our customer service at West: (909) 627-8178 | East: (781) 821-8370 
All returns for calibration or credit must be approved in advance. Call or email ESD Systems.com for an RMA. A restocking fee and/or repackaging fee may apply. Training products must be returned in their unopened original packaging.

You can request an RMA
By phone: West: (909) 627-8178 | East: (781) 821-8370
By email: service@tronextools.com

The following information must be provided in order for your request to be processed:
  1. Company Name
  2. Contact Name w/ phone, fax, and email address
  3. Customer Number (If known)
  4. Original purchase order number or invoice number
  5. For recalibration requests include Item serial number(s)
  6. Nature of the problem
  7. Credit card number or PO number to be billed if returning for calibration

Shipping

Yes, we are able to ship international.
We are able to pre-pay and add UPS freight to your invoice, as well as by most major carriers.
Please refer to the SHIPPING AND HANDLING CHARGES section of our Terms of Purchase.